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Refund Policy


1. When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing will take between 2-4 weeks until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees. For more details see cancellation policy above.

2. In case a reservation that you make is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it immediately. Now after we do this, it will still take a maximum of 2-4 weeks for the bank to process this and for the money to show back on your credit card

3. If client paid twice for one transaction, the one transaction amount will be refunded via same source within 07 to 10 working days

4. In case of any refund Issue, Kindly mail at accounts@thegrandmamta.com and gm@thegrandmamta.com with your Booking id , Transaction id , Amount Paid and confirmation number to help us to process your refund quickly or call (+91)9796999314


If client paid twice for one transaction, the one transaction amount will be refunded via same source within 07 to 10 working days